Have you followed troubleshooting instructions for the service/app that isn’t working properly with the YubiKey?.Additional troubleshooting steps for the YubiKey Bio can also be found on this page under Frequently asked questions (near the bottom).Have you registered a fingerprint? (YubiKey BIO series only)įor the YubiKey BIO series, make sure you have enrolled at least one fingerprint - see this page for initial setup instructions.Test your Yubico OTP by following the steps here. Is your Yubico OTP working? (YubiKey 5 series only).Have any interfaces been disabled on your YubiKey?įind instructions on re-enabling them in the article Enabling or Disabling USB Interfaces.The touch sensor is the golden part of your YubiKey (or the round black circle of the YubiKey BIO).Lotion may help this, and you can also try applying more pressure to make sure your finger covers more of the sensor. YubiKeys use capacitive touch sensors, so if your skin is dry, it will be harder for a touch to be recognized.Successfully completing the WebAuthn demo confirms that the YubiKey's touch sensor is working properly.
Test WebAuthn by following the steps here. Is your YubiKey’s touch sensor working?.Linux users check lsusb -v in Terminal.macOS users check (Apple Menu) > About This Mac > System Report, and look under Hardware > USB.Windows users check Settings > Devices > Bluetooth & other devices.The YubiKey Bio will appear here as YubiKey FIDO, and our Security Keys will show as "Security Key by Yubico". Please check that YubiKey OTP+FIDO+CCID or similar appears in one of the following locations when the key is inserted. Is the YubiKey seen by your Operating System?.See here for a visual example of how the YubiKey 5 Nano looks when properly inserted into a USB port. If it doesn't, try flipping the key over and inserting again some USB ports are upside down. Plug in the key and check whether the LED turns on. Please know that this may not solve your issue, but it’s worth trying the steps out below before submitting a ticket with our support team for further troubleshooting.īefore starting the troubleshooting, please make sure to remove any initial USB-Hubs, extension, etc., Insert the key directly into your device. This article brings up some initial troubleshooting steps to help identify what might be wrong with your YubiKey.
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